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We gladly accept returns, exchanges, and cancellations.
- Contact us within: 3 days of delivery
- Ship items back within:21 days of delivery
- Request a cancellation within: 2 hours of purchase
Conditions for all returns
- Items that are being returned should be unused and in its original packaging. We do not accept return if the items are used with clay on it.
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Please send us the tracking number of the return parcel so that we can make sure that the return parcel dose not get lost in mail.
- Please do not send return items before you talk to us .
- If you received a damaged or defective item, Contact us for assistance.
- Original Shipping cost is non-refundable.
- Once we receive your return parcel and if they meet the above return conditions then we will process your refund within 1 business day.
- Include your order number in your return parcel
INCORRECT or DAMAGED ITEMS
- Contact us as soon as possible with the product being delivered with a proof of photo of the faulty item for your refund. If your item qualifies for a refund, we will then initiate the refund process.
- If you are entitled to a refund but prefer that we send you another item of the same or a different product of the same price, we are happy to do so.